Return Policy

Solid Solutions accepts store returns for Dell hardware, subject to the following terms and conditions:

1. Product Delivery

1.1. Solid Solutions will use its reasonable endeavours to meet any delivery date(s) identified or stated in the Order.

1.2. The Products shall be delivered by Solid Solutions to the delivery address indicated by Customer in the Order (provided such address is in the United Kingdom) (the “Delivery Address”). Without prejudice to Clause 3, the risk of loss and/or damage to the Products passes to Customer at the time of delivery by or on behalf of Solid Solutions to the Delivery Address.

1.3. Title to the Equipment shall be retained by Solid Solutions until payment in full and in cleared funds is made by the Customer for the relevant Equipment, including any relevant additions. Equipment delivered to the Customer with retention of title may not be resold, pledged or proposed as security for a claim of a third party.

1.4. Solid Solutions may make Product substitutions and modifications that do not cause a material adverse effect in overall Product performance. Unless otherwise stated in the Order, Solid Solutions may deliver the Products in installments and invoice for each installment accordingly.

1.5. Customer will have fourteen (14) Business Days after delivery of Products at the Delivery Address to inspect and test Products. In the absence of any written notice to Solid Solutions reporting any defects, Products will be deemed accepted by Customer fourteen (14) days after receipt at the Delivery Address. In the event that Solid Solutions installs Products for Customer, acceptance will be deemed to occur upon successful completion of the manufacturer’s standard diagnostic testing by Solid Solutions of the installed Products. If a defect is reported to Solid Solutions within the period specified above, the provisions of Clause 3.2 will apply.

2. License terms for software products

2.1 Where Solid Solutions is providing Software to Customer, Solid Solutions shall procure the grant to Customer of (or, at its option, sub-license to the Customer) a non-exclusive and non-transferable licence to use such Software provided to Customer hereunder for its internal use only, subject to:

(a) any restrictions set out in a Contract as to the permitted number of users and CPUs; and
(b) any supplemental licence terms accompanying the Software (Solid Solutions shall provide Customer with a copy of such supplemental licence terms upon Customer's request).

2.2. Solid Solutions shall provide Customer with a licence to use the Software in accordance with Clause 2.1 for the Initial Period.

2.3. Solid Solutions shall notify Customer by email at least sixty (60) days before the expiry of the Initial Period and each subsequent Renewal Period that, subject to Clause B.2.4, Customer’s licence to use the Software will automatically renew for a period equal to the Initial Period (“Renewal Period”) commencing on the day after the expiry of the Initial Period or such Renewal Period (as applicable) and Customer’s account shall be debited in the amount of the Product Charge for the Renewal Period as detailed in the notice.

2.4. No later than forty-five (45) days before the expiry of the Initial Period or Renewal Period (as applicable), the Customer must give written notice (in accordance with the provisions of Clause A.14.2) to Solid Solutions to terminate its licence for the Software, such termination to be effective upon the expiry of the Initial Period or current Renewal Period (as applicable).

2.5. Subject to Clause B.2.4, the Customer’s licence to use the Software shall continue to be automatically renewed for subsequent Renewal Periods in accordance with the procedure specified in Clauses B.2.3 and B.2.4.

2.6. All IPR in and all other rights not expressly granted to Customer are reserved to the owner of such Software and the owner thereof retains title to and all IPR in all copies.

2.7. Except as prohibited by applicable law, Customer may not make copies of Software, other than for archival purposes, or modify, decompile, or reverse-engineer Software.

2.8. Customer may not transfer any operating system Software licence with its related Equipment without the prior written consent of Solid Solutions.

2.9. Software sales are final. All sales including or related to software licenses or subscriptions from SOLIDWORKS, Dassault Systemes, Solid Professor, Oqton, 3D Systems, Artec, and Zeiss (“Software Products”) are final.

3. Product Warranty

3.1 Solid Solutions will use its reasonable endeavours to assign to, or procure for the benefit of, the Customer any warranties generally made available by any third party manufacturer or distributor of the Products. Save as expressly provided in the Order:

(a) Solid Solutions does not provide any warranty relating to the Products; and
(b) all Products are provided without any obligation for Solid Solutions to maintain or support such Products.

3.2. Customer's sole and exclusive remedy and Solid Solutions’ entire liability for breach of any warranties, conditions, terms, representations, statements, undertakings and/or obligations in relation to the Products will be (at Solid Solutions option): (a) the repair of defective Product; (b) the replacement of defective Product or (c) the issuance of a credit note to the Customer in respect of such Product. Title in all defective Equipment (or parts thereof) which are removed shall transfer back to Solid Solutions.

3.3. No warranty will apply to any Product which has been:
(a) modified, altered or adapted without Solid Solutions' written consent;
(b) abused or used in a manner other than in accordance with the relevant manual;
(c) repaired by any third party (other than by Solid Solutions or any third party contracted by Solid Solutions to perform any of Solid Solutions obligations under any Contract);
(d) improperly installed by any party other than Solid Solutions (or any third party contracted by Solid Solutions to perform any of Solid Solutions obligations under any Contract); or
(e) used with equipment or software not covered by the warranty, to the extent that the problems are attributable to such use.

4. Return Shipping

You must pack the product according to our instructions to prevent damage in transit. You will be responsible for paying all shipping costs. You may want to insure the package for its value, as you will be responsible for any damage occurring in transit. We suggest using a shipping service that allows you to track the package.

5. Extraterritorial Returns

Solid solutions is not responsible for any return shipping costs and any incidental fees or tariffs. You should familiarize yourself with your region’s customs policies and shipping providers.

6. Restocking Fee

For non-defective items returned within the fifteen (15) day window, Solid Solutions may charge a restocking fee equal to 10% of the original purchase price of each product returned. This fee will be deducted from your refund.

7. Refund

If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. This refund amount may take some time to show in your records, so before contacting Solid Solutions, please check with your credit card company, bank, or other payment service.